FAQs

The MINT's ABA routing number is 113025972.

The MINT is open Monday through Friday from 9:00 am to 4:00 pm Central Time. We are closed on Saturdays and Federal Holidays.

Business days are Monday-Friday, excluding Federal Holidays.

You may change your address or personal information by contacting the Bank at 281-359-6468 or visiting us at 1213 Kingwood Drive, Kingwood TX 77339. Alternatively, you may send us a secure message within Online Banking with the information you would like to change. Go to Self Service, Secure Messaging, Service Requests to use the secure message function.

The MINT provides electronic statements, and you will receive an image of all checks cleared through the specific statement period. These images are included in each statement.

Direct deposit is a more secure and convenient method of receiving funds. You don't have to worry about your check being lost, stolen, or delayed in the mail. Your money is available for withdrawal on the business day that we receive the electronic deposit.

To set up direct deposit, please contact the organization at which you are setting up a direct deposit from and obtain a direct deposit form. To establish direct deposit of your Social Security benefits, visit the Social Security Administration website at https://www.ssa.gov/deposit. Funds can be direct deposited into your checking, savings, or money market account.

The MINT National Bank is a member of the Federal Deposit Insurance Corporation (FDIC). The basic insurance amount is $250,000 per depositor, per insured bank. Deposits maintained in different categories of legal ownership at the same bank can be separately insured. Therefore, it is possible to have deposits of more than $250,000 at one insured bank and still be fully insured.

If you have more than $250,000 at one institution, it may be best to visit the official FDIC website at https://www.fdic.gov to review all your available options.

Most deposits can be made using our mobile app (MobileMINT).

Deposits may be submitted at any time, however, must be submitted before 4:00 PM (CST) to be processed for the current business day. Typically, funds are available on the next business day but longer delays may apply. There is a daily limit for deposits made through MobileMINT Deposit.

Checks drawn on foreign banks, traveler's checks and third-party checks are not accepted through MobileMINT Deposit.

Please contact your Loan Officer or send an email request to LoanOps@themintbank.com.

Banks have until January 31st to mail out year-end forms; however, we strive to mail the forms as soon as possible. Please note that 1099 forms are not produced on deposit accounts with interest amounts of $10.00 or less.

You may also find your Tax Documents by logging in to Online Banking and looking under Accounts > Documents > View Statements. You should see Tax Documents at the bottom of the list.

If you do not receive your 1099 or 1098 statement, please contact your Loan Officer or the Bank directly with your information and a duplicate will be produced and mailed.

You may also find your Tax Documents by logging in to Online Banking and looking under Accounts > Documents > View Statements. You should see Tax Documents at the bottom of the list.

Currently, there is no wire transfer fee for incoming domestic wires.

*PO Boxes are not acceptable addresses on a wire transfer.

You will need a Wire Transfer Agreement on file with the Bank to facilitate an outgoing wire transfer. A signed wire transfer request with the information below is also required for any outgoing wire transfer:

*PO Boxes are not acceptable addresses on a wire transfer.

SECURITY NOTICE: There has been an increase in fraud involving email scams and Wire Transfers. For your security, please call your title company or intended beneficiary at a previously verified and trusted telephone number to confirm the wiring instructions before sending funds.

To help protect yourself from fraud; do not act upon emails or telephone calls requesting changes to original wire transfer instructions without first contacting the beneficiary and/or title company at a previously known contact phone number or email address. You should not use the contact information in the email requesting the change since it most likely belongs to the fraudster.

With DisburseMINT™, The MINT's debit card holders can use their debit card at any ATM, and the ATM surcharges will be automatically reimbursed.

Yes. If you are traveling internationally, it is advisable to call the bank directly to notify us of your travel plans so your card can be flagged as such. Informing us of your travel plans alerts us to debit card activity that might otherwise appear as suspicious or fraudulent.

In addition, if you utilize our featured app SecurLOCK® and store your debit card within the app, you can 'freeze' the card if you do not intend to use it overseas.

Yes. Your card will work at both chip-enabled ATMs and even at ATMs where only magnetic stripe transactions are accepted.

Yes. Chip technology is already the security standard in many countries around the world. When purchases are made using the card at chip-enabled terminals, the transaction is more secure because of a unique process that is used to determine if the card is authentic. This makes the card more difficult to counterfeit or copy.

Remember, if you notice any suspicious card activity on your account, notify us immediately by calling the number on the back of your card.

Shortly before your card expires, you will receive a replacement card in the mail. The card number and PIN will remain the same. The expiration date and security code will change; therefore, you should update merchants that automatically debit your account using your card. Once the new card has been activated, please destroy your old card.

To change your current debit card PIN, call 1-866-633-5293 using your phone number on file with the Bank and follow the voice response prompts. You will be prompted to enter your existing PIN before a new PIN can be chosen. If you experience a problem while changing your PIN, please contact the Bank directly.

Remember that a secure PIN helps protect you from unnecessary losses. Use a PIN that only you would know. Do not use a number that can be determined using information found in your wallet, and never disclose your PIN to anyone.

Please contact the Bank at 281-359-6468 to have your damaged card replaced.

Please call Debit Card Support at 281-359-6468, option 5, or 1-800-500-1044 to report your card lost, stolen, or having fraudulent activity, preferably from your phone number on file with the Bank. Debit Card Support is available 24/7 and can assist you in immediate card blocking. If you have suspicious or fraudulent activity, contact the Bank directly at 281-359-6468 to review.

We use powerful encryption, perimeter and internal firewalls, intrusion detection, virus protection, and the latest security measures to ensure that your transactions are confidential, and your money is safe.

Additional information can be viewed in the Security section of our website.

A cookie is a tiny text file that a website you visit creates and then stores in your web browser. The cookie can contain a variety of information about you, from a unique ID to the preferences you've set for that website. We use cookies when you register the first time, when you sign in with your username and password, and when you tell us information about yourself such as your address.

We also use cookies for security. If you attempt to log in from a computer that does not already have our cookie; you will be prompted for a new 'one-time security code'. This helps us to make sure it is you since the code can only be sent to a telephone number that is currently on file with your online banking account.

To access the Online Banking portal, you need a transaction account such as a checking, money market or savings account. You can sign up by selecting the Online Banking login on our homepage and then selecting "Enroll Here." Once you have signed up for the Online Banking service, you can then enroll in the bill pay service.

On the login page, you can click on Reset Password and follow the steps. If you are unable to follow the steps or are still experiencing login issues, please contact the bank directly during business hours.

Once logged in to your online banking portal, from the top menu select Accounts > Documents > View Statements. You will then be able to see the statements for your selected account(s). Select the account, click continue and then select the documents date and download selected documents.

You will have availability to a running 24-month period of account statements.

Download our app at the Google Play or Apple App Store.

While logged in to Online Banking, go to the Self Services menu option. Select the option for Alerts and chose the various types of alert(s) you would like to configure.

While logged in to Online Banking, go to the Self Services > Self Administration menu, and select Mobile Banking. You can enroll your mobile number from there.

You can find more about Zelle® by visiting the Zelle® section of our website.

You may place a stop payment after logging into Online Banking. Select the "Self Service" tab located in the top menu and select the Stop Payment option. To add your request, complete all requested fields and click "Continue." Please note that standard stop payment fees apply. Customers not using Online Banking should contact the Bank directly to place a stop payment.

Yes, if you wish to send us a secure message that may contain confidential information, you will need to access your Online Banking account. Once signed in, go to the menu for Self Service, where you will see Secure Messaging.

Encryption technology (SSL) scrambles information as it passes across the Internet. SSL stands for Secure Socket Layer, a global standard security technology that enables encrypted communication between a web browser and a web server. It is utilized by most online businesses and individuals to decrease the risk of sensitive information (e.g., credit card numbers, usernames, passwords, emails, etc.) from being stolen or tampered with by hackers and identity thieves. In essence, SSL allows for a private "conversation" just between the two intended parties.

To create this secure connection, an SSL certificate (also referred to as a "digital certificate") is installed on a web server and serves two functions:

• It authenticates the identity of the website (this guarantees visitors that they're not on a bogus site)
• It encrypts the data that's being transmitted.

Keeping your financial and personal information secure and confidential remains one of our top priorities. We ensure your privacy and security by offering technology, services, and comprehensive internal procedures to help protect you. However, there are also precautions you can take to keep your personal information secure. Visit the Security section of our website for additional information.

Identity theft occurs when someone wrongfully obtains and uses your personal information in some way that involves fraud or deception. If you believe you have been a victim of identity theft or want to learn more, there are several links posted in the Security section of our website where you can go for more information.